The complete platform
Every tool a travel agency runs on, in one system.
From the first WhatsApp inquiry to the final reconciled payment, TourismOS covers the full operation. Here is everything inside.
01
Capture
Lead management
Never lose an inquiry in a WhatsApp thread again.
Multi-channel captureEmail, WhatsApp, web forms, phone, and walk-ins land in one pipeline.
Email-to-query parserAuto-parses incoming emails into structured leads: destination, dates, party size, budget.
Auto-assign & routingRound-robin, weighted, or skill-based routing by territory or agent.
TAT reportPer-agent turnaround and first-response time tracking.
Lead scoringHot, warm, and cold scoring based on real engagement.
Follow-up sequencesAutomated 24h, 72h, 7-day, and re-engagement cadences.
Source attributionTrace a Facebook ad, Google keyword, or referral partner to the booking.
Duplicate detectionMatches on email, phone, and name to keep the pipeline clean.
Lost-reason trackingUnderstand why deals slip and fix the pattern.
Custom inquiry formsNo-code, branded forms that feed straight into the pipeline.
Mobile lead captureSnap a business card or dictate a voice note on the go.
Meta Lead Ads webhookFacebook and Instagram lead ads flow in automatically.
02
Engage
Supplier & client communication
One inbox for every channel, every conversation.
Unified inboxEmail, WhatsApp Business, SMS, voice notes, and in-app chat together.
Quotation creationBranded, multi-option, day-by-day quotes in minutes.
WhatsApp Business APIVerified profile, broadcast lists, and approved template messages.
Template libraryInquiries, quotes, confirmations, reminders, and post-trip emails ready to go.
Auto-translateEnglish, French, Twi, Ga, Hausa, and Swahili.
Tax-compliant invoicesAuto-generated, VAT/GST/GHS-ready, branded.
Auto vouchersMaps, supplier contacts, and emergency numbers as an instant PDF.
E-signatureLegally binding sign-off on quotes, no DocuSign needed.
Mass communicationEmail or WhatsApp blasts to filtered segments, opt-out compliant.
Voice call loggingClick-to-call, duration, optional recording, and notes.
03
Grow
Sales tracking & revenue
See the money before it lands, and every cedi of margin.
Sales pipelineKanban with drag-and-drop and custom stages.
Real-time revenue counterToday, this week, this month, updated per booking.
90-day forecastPipeline weighting plus seasonality and historical conversion.
Per-agent marginGross profit, net profit, and margin percentage on every booking.
Markup & commission ratesAgent-specific net and gross rates, auto-calculated.
Multi-currencyUSD, EUR, GBP, GHS, NGN, ZAR, KES, locked at confirmation.
Win/loss analysisReason tracking on every deal, won or lost.
Quota & targetsMonthly, quarterly, annual per agent with a live leaderboard.
Customer lifetime valueCLV per client and per segment.
Conversion funnelInquiry to quote to booking to repeat, stage by stage.
Refund & cancellationFull audit trail on every reversal.
Sales reportingRevenue by month, sales by person, and daily reports.
04
Operate
Follow-ups & operations
Run the ground operation without the notebook.
AI itinerary builderInquiry to day-by-day proposal to branded quote in under two minutes.
Trip operations dashboardLive status of every active trip.
Daily duty sheetAuto-generated roster: drivers, vehicles, guides, pickups, rooms.
Itinerary versioningEvery change tracked with rollback and diff view.
Driver schedulingConflict detection, hours tracking, and auto SMS.
Vehicle assignmentCapacity checks by passenger count and luggage volume.
Route planningGoogle Maps integration with offline caching.
Guide assignmentLanguage match, license verification, and per-day rates.
Expense trackerPhoto receipts, approval workflow, petty cash reconciliation.
Real-time client SMSPickup ETAs, flight delays, and schedule changes.
Meal & activity bookingsRestaurants, excursions, dietary needs, net rates, vouchers.
Hotels & transfersCalendar-based reservations, sightseeing, and insurance.
Multi-segment flightsInbound, internal, and outbound per passenger per leg.
Tour package builderPricing tiers, departures, day items, and waitlists.
Emergency protocolPer-trip contacts, embassy, hospital, escalation tree.
Post-trip NPSSurvey auto-sent 24 hours after return.
05
Organize
Document & user management
One source of truth, locked down and audit-ready.
Master moduleCentral store of hotels, vehicles, drivers, guides, restaurants, attractions.
Agents managementB2B partner records with credit terms, commissions, and performance.
Suppliers managementContracts, rate cards, contacts, and payment terms.
Unlimited usersNo per-seat fees, ever.
Passport OCRAuto-extract name, DOB, nationality, and expiry.
Expiry alertsPassport, visa, license, insurance at 90, 60, 30 days.
Role-based permissionsGranular, fully customizable RBAC.
Audit logEvery create, edit, delete, and export timestamped.
2FA & SSOTwo-factor, Google SSO, Microsoft SSO, and SAML.
Client document portalClients upload passports, visas, and travel docs securely.
Multi-tenancyFranchises and branches with separate workspaces, shared masters.
GDPR complianceRight to be forgotten, data export, and consent management.
06
Account
Finance & HR
Currency, payroll, and people, handled in one place.
Multi-currency walletUSD, EUR, GBP, GHS, NGN, ZAR, KES with daily FX updates.
Live exchange ratesLock at quote, settle at booking, from official sources.
Supplier payment trackingWho you owe, when it is due, in what currency.
Bulk payment runsBank transfer and mobile money in one batch.
Petty cashMulti-account per branch, photo receipts, live balances.
PayrollPAYE, SSNIT, statutory deductions, and bank file generation.
HR-liteProfiles, contracts, KPIs, promotions, terminations.
AttendanceMobile clock-in/out with GPS and overtime auto-tracking.
Leave managementApply, approve, track balances, block peak season.
Bonus & incentivesBooking, conversion, and retention rules engine.
Mobile money payoutsMTN MoMo, Vodafone Cash, AirtelTigo, M-Pesa.
Bank reconciliationMatch bookings to statements and catch missing payments.
07
Report
Reports & analytics
25+ templates, all exportable to Excel and PDF.
Financial summaryThe whole business at a glance.
Monthly P&LProfit and loss, month over month.
Supplier statementBalances and settlements per supplier.
Agent statementCommissions and balances per partner.
AR agingAccounts receivable by age bucket.
Payment reconciliationBookings matched to money received.
Tax reportStatutory-ready tax summaries.
Operations reportTrips, vehicles, and utilization.
Guest reportTraveler records and history.
Inquiry P&LProfitability at the inquiry level.
Lead source ROIReturn by marketing channel.
HR & payroll reportsPayroll summary, cost analysis, compliance.
08
Visualize
Dashboards
Every role gets the view that matters to them.
CRM dashboardPipeline, leads, and follow-ups at a glance.
Sales dashboardTargets, conversions, and leaderboards.
Operations dashboardLive trips, drivers, and vehicles.
Finance dashboardCash, wallets, receivables, payables.
Executive dashboardTop-level KPIs for owners and leadership.
Partner dashboardB2B partner performance and commissions.
Dashboard builderCustomizable widgets, drag to arrange.
Booking heatmapCalendar heatmap of demand and departures.
09
Self-serve
Client & agent portals
Branded portals for customers, partners, and suppliers.
B2C client portalView itineraries, accept quotes, e-sign, pay, upload docs, AI chat.
B2B agent portalNet rates, direct booking, commissions, invoices, marketplace deals.
Supplier portalRespond to RFQs with availability and rates.
Visa applicationsClients manage travel docs and visa applications in-portal.
10
Collect
Payment processing
Take money the way your customers actually pay.
Multi-gatewayPaystack, Flutterwave, and Stripe.
Mobile moneyMTN MoMo, Vodafone Cash, AirtelTigo, M-Pesa.
Hosted payment pagesToken-based, secure, and branded.
ReconciliationPayments matched to invoices automatically.
Webhooks & callbacksReal-time payment status into the system.
SubscriptionsPlans and recurring billing built in.
11
Automate
AI features
AI that does the busywork, not just chat.
AI chatClient-facing conversational AI for inquiries.
AI hubCentral interface for every AI capability.
AI itinerary builderInquiry to day-by-day proposal to quote.
AI briefingDaily AI-generated briefings for your team.
AI agent configConfigure and tune AI agents to your workflow.
AI usage statsTrack usage and persistent per-client conversations.
12
On the ground
Field operations
A standalone mobile app for drivers and guides.
Field Duty PWAInstallable, standalone, offline-capable mobile app.
GPS check-in/outDrivers and guides clock trips with location.
Mobile duty sheetThe daily roster in every field staffer's pocket.
Offline captureWork offline, sync automatically when back online.
13
Reach
WhatsApp & communication channels
Meet clients where they already are.
WhatsApp Business APIVerified profile, templates, and broadcasts.
WhatsApp OTPOne-time passwords over WhatsApp.
IVR / Twilio VoiceIncoming calls, booking lookup, IVR menus, recording.
SMS messagingTransactional and broadcast SMS.
Email integrationGmail and Outlook over IMAP, plus in-app inbox.
In-app mailManage mail accounts and inbox without leaving TourismOS.
14
Connect
Integrations
Plugs into the tools your agency already relies on.
GDS
AmadeusSabreGalileoTravelport
Hotels
Booking.comExpediaHotelBeds
Payments
StripePaystackFlutterwaveMTN MoMoVodafone CashM-Pesa
Messaging
WhatsAppGmailOutlookSlack
Accounting
QuickBooksSageXero
Productivity
Google CalendarZapier
Social
Facebook Lead AdsInstagram Lead Ads
Auth
Google SSOMicrosoft SSOSAML
Developer
Open REST APIZapier
15
Control
Admin & system
Enterprise-grade foundations under the hood.
Multi-tenant SaaSSeparate tenants with custom domains and branding.
Tenant brandingLogo, colors, and favicon per workspace.
System backupsConfigurable schedules with history.
Error & activity logsFull log viewers for debugging and audit.
Pulse monitoringHealth checks and live performance monitoring.
Import/exportExcel import and export across the system.
Command paletteSpotlight-style navigation to anything, fast.
Layout & settings hubFont switcher, layout customizer, widget and general settings.
200+features across 15 categories
7currencies supported
25+report templates
Unlimitedusers on every plan
See all of this running on your data.
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